3.2.7 外贸函电书写的基本原则

1)Courtesy礼貌

语言要有礼且谦虚，及时地回信也是礼貌的表现。

例如：We have received with many thanks your letter of 20 May，and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it.You will be particularly interested in a special offer on page 5 of the latest catalog enclosed，which you requested in your letter of 20 May.

2)Consideration体谅

写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。

例如：You earn 2 percent discount when you pay cash.We will send you the brochure next month.就比We allow 2 percent discount for cash payment.We wont be able to send you the brochure this month.要好。

3)Completeness完整

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